Excellent
Based on 71 reviews
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December 24, 2023.
This is the second time I used custom door shop and they were excellent. There was a slight installation defect where the door gap was too small (<1/16”) and caused impingement when the door swells slightly due to the weather. Tom the technician quickly diagnosed the problem and resolved it. The door is beautiful and only slightly more than the typical higher end doors. You can use this business with confidence.
Nancy Levinsohn
November 10, 2023.
Love our new door and transom. It is more beautiful than we imagined . Installers Mike and John meticulous.Than you
Charles W Pickelsimer III
October 14, 2023.
Our Experience with Custom Door Shop was Absolutely Superb!We were able to find the type of entrance doors with the architectural styling, wood options and quality we were desiring at Custom Door Shop on our first visit. Staff were attentive, personable and knowledgable. The owner, James, and two of his installer/craftsmen met at our residence to review the details of the installation. This job involved the complete replacement of the existing (non hurricane rated) doors, framework and threshold, and upgrading all to the latest Miami-Dade hurricane standards.The entire process, from selection of the doors, to the ordering and installation was seamless, enjoyable and professional. We had a wonderful scheduling experience with Christina and follow up.Most importantly, we were extremely impressed with our fabulous Installer, John! He is an awesome, meticulous, Master Carpenter and Craftsmen. He not only did a wonderful job, but was a true pleasure to work with and made sure to keep everything nice and clean throughout the process. John is extremely conscientious and takes great pride in the work he produces. His work ethic is impeccable, as are his skills.We could not be happier with the entire experience.With gratitude,Beth and Charles Pickelsimer
Melanie miller
May 13, 2023.
I would like to start by saying my experience with Custom Door Shop was exceptional. By far the best construction experience I have had at my home.Christina, provided excellent service and knowledge, answering all my questions and made sure I knew what to expect from start to finish. Her transparency and professionalism was superb.Tom was punctual and made sure he was on time to measure my front doors!Leo and his install crew, was also always on time, from coming out to measure to each day on installation. Answered all my questions, and were very professional! I am extremely happy with my new Impact windows and doors. They are beautiful!Thank you for providing such amazing service and making my experience seamless!
Rich Shuman
March 18, 2023.
The folks at Custom Door Shop are terrific! Everyone is so nice, their prices are fair, and the service is first rate.I am very happy with the installation and the doors and window. I have received many compliments. I highly recommend Custom Door Shop to anyone looking for top quality products and services.
Fred Vandercook
January 28, 2023.
Great door and excellent installation. People are good to work with and responsive until final payment.The jamb extension and outside trim were extended too low. Granted, I was out of town the day the installer came back to install the extension and ext trim. When I emailed a request to have someone come back and cut the jamb extension and exterior casing up, I even offered to pay for it. Eric at CDS replied and said he would send to service but I never heard back from anyone. I have emailed two more times and give up. Even a professional “no” would be appreciated. Ignoring your customer until they go away is a bad practice.You guys and your product are better than that.1/28/23 - After reading my post, the manager called back and explained the tech never relayed the message and no longer work there. I rescheduled they came out and did a fantastic job. Thank you!
Barbara Kelly Vessa
January 21, 2023.
Great team! Bernie was excellent at directing us and the installation team headed up by Leo was first rate! Professional, respectful, diligent and extremely neat. Could not be happier with the entire project start to finish. Thanks guys!
Agnes Datz
July 10, 2022.
The employee was so helpful and explained well. It's perfect for the contractors and big companies. We didn't get what we need coz we're looking for specific materials and parts that this company don't have it. Instead, he recommended to go to other store.
